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sim swap

jackson595
Level 1: Joiner
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on ‎06-02-2021 13:47

on ‎06-02-2021 13:47

new phone received but before i was able to sim swap my old phone had the service stopped.i cannot receive the text security no for the swap??

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MI5
Level 94: Supreme
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on ‎06-02-2021 13:50

on ‎06-02-2021 13:50

@jackson595 

O2 must have started it automatically.

Put your new sim in and reboot a few times if necessary to get a signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
Former Staff
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on ‎10-02-2021 11:39

on ‎10-02-2021 11:39

Hi @jackson595 did you get your sim issue sorted out in the end or do you still need some help? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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