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replacement sim not working someone please help

Ks88
Level 1: Joiner
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hi,i eventually got some lovely o2 person on twitter to send me a replacement sim so i could keep my old number as i needed a new basic phone so they ordered me when they put the request in i lost all service within 24 hours,3 days later it has arrived i have put it in the new phone and nothing,it says in the bumph that came with the sim to text balance or swap but i obviously can't because i have no service and can't do anything? can someone please help , ssorry i am so stupid with phones

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MI5
Level 94: Supreme
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@Ks88 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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You can't do a sim swap because the text has to be sent from the old sim card

Because that has been disconnected you will have to follow the above advice and contact O2

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