sim not working

[Mike8]

Hi. I've upgraded my phone from a Sansung to a Hauwei and ordered a new SIM. The new SIM hasn't activated after 5 days. Any idea how to activate the new SIM?

[Cleoriff]

Hi @Mike8 

https://www.o2.co.uk/help/phones-sims-and-devices/help-with-mobile-broadband/activating-your-pay-as-... 

[Mike8]

Hi, my contract is monthly not pay as you go

[Cleoriff]

@Mike8 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

[MI5]

@Mike8 

Any reason why you're not using your old SIM?

Swaps, transfers and activations are taking much longer currently due to the backlog and short staff Guide: Coronavirus Community Help and Support 

[Mike8]

I clicked on a link , which I noted too late looked suspicious, and therefore prefer not to use my old SIM in case it has been compromised

[MI5]

@Mike8 

Sim cards cannot be compromised, only accounts.

If your account is compromised, it will transfer the vulnerability to a new sim anyway.

Just use old sim and change any passwords you feel may be effected by the link your followed.

[SRV]

Hi @Mike8, you can put forward a new activation request if your old SIM is still working by texting SWAP to 20220 and providing the 13 digit serial number on the new SIM pack. Activation can normally take up to 24 hours, and you will have use of the old SIM until then, but as mentioned, some people are experiencing delays on this which may increase the wait. Hope this helps.