Phone bill

[Cr0202]

I’ve paid my monthly bill for mine and my daughters phone a few days ago , I was a bit late on paying the bill but now 3/4 days later and our calls texts and mobile data still aren’t working can someone help me to why? I’m paying for something I can’t even use

[jonsie]

Guide: Coronavirus Community Help and Support 

[SRV]

@Cr0202 I would recommend turning your devices off and on again if you haven't already done so. It appears with the C-19 situation that many services like the billing system are taking longer than usual to update accounts. If this doesn't solve the issue, I would recommend calling customer services, just be aware the wait times are longer than usual.