Solved: Re: replace phone

Courtneyp · ‎09-04-2019

My phone has water damage and is not charging. I have insurance will i be ble to get a replacement phone?

Cleoriff · ‎09-04-2019

Hi @Courtneyp

Is it O2 insurance you have?

You need to read the terms and conditions as it depends in your policy. Usually ok though

https://www.o2.co.uk/shop/services/mobile-insurance

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎09-04-2019

Hi @Courtneyp

Is it O2 insurance you have?

You need to read the terms and conditions as it depends in your policy. Usually ok though

https://www.o2.co.uk/shop/services/mobile-insurance

Veritas Numquam Perit

MI5 · ‎09-04-2019

@Courtneyp call customer services and follow the prompts for an insurance claim. They will check the details of your policy and confirm if you're covered or not and arrange a replacement if you are http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎10-04-2019

Hi @Courtneyp , sorry to hear about your phone. 😞 It would be great to hear how you're getting on with this.

Cheers for the advice @Cleoriff , @MI5 !

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