Solved: Upgrade offer

Anto · ‎09-04-2019

I upgraded my plan last week (6th April) and as part of the offer there was a pair of wireless earbuds.
Today on the live chart I was told the offer ended on 7th March.
Has anybody had the problem? What did you do?
I'm planning to go to the shop asap, but even Samsung website says the same. Was I missold a product? Even if I return it I'll lose delivery cost and what I spent in the screen protector - almost the same value of the earbuds

MI5 · ‎09-04-2019

@Anto if you can prove this was offered as part of your contract you should chase up customer services to honour it.

If they won't you need to raise a complaint.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-04-2019

@Anto if you can prove this was offered as part of your contract you should chase up customer services to honour it.

If they won't you need to raise a complaint.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎09-04-2019

Complaints and customer service details on link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anto · ‎09-04-2019

I have an email dated last Saturday with the order confirmation. The offers is also still on the app. I still hope it was the guy on the chat that was clueless. I'll go to the shop and see what they say

MI5 · ‎09-04-2019

It wouldn't be the first time live chat was clueless......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-04-2019

Live Chat. That says it all

Marjo · ‎10-04-2019

Hi @Anto , sorry to hear about your trouble with this offer. Please do let us know what the shop says and if you're still stuck after that, we can get someone on our end to have a look at this for you.

Anto · ‎10-04-2019

The shop said that the offer had expired and that they can't do anything about it. They said I'll need to contact customer care.
I sent a complaint this morning, let's see if anybody replies. Also, I took a screenshot this morning as the offer was still available

MI5 · ‎10-04-2019

Best of luck. Customer services should sort this out for you, it is their job, after all......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade offer

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order