replace phone

[Courtneyp]

My phone has water damage and is not charging. I have insurance will i be ble to get a replacement phone?

[Cleoriff · Accepted solution]

Hi @Courtneyp 

Is it O2 insurance you have?

You need to read the terms and conditions as it depends in your policy. Usually ok though

https://www.o2.co.uk/shop/services/mobile-insurance

[MI5]

@Courtneyp call customer services and follow the prompts for an insurance claim. They will check the details of your policy and confirm if you're covered or not and arrange a replacement if you are http://www.o2.co.uk/contactus

[Marjo]

Hi @Courtneyp , sorry to hear about your phone. 😞 It would be great to hear how you're getting on with this.

Cheers for the advice @Cleoriff , @MI5 !