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1 ACCEPTED SOLUTION
Accepted Solutions
- 144134 Posts
- 634 Topics
- 27604 Solutions
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call.
O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy
- 144134 Posts
- 634 Topics
- 27604 Solutions
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call.
O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy
