queues on O2 a joke n live chat not working,

[Anonymous]

I've been cut off once already ., . . .15 mins later still no joy .. . . why doesn't O2 put on a link to claim on insurance so can do it oline eh!

[MI5]

Contact details will be on your policy documents.

[perksie · Accepted solution]

From the help pages it seems it's best to call them:

Once we have registered your claim and you have provided all the details needed, you'll be transferred to O2 Insure who will process your claim. Please remember, your bills need to be paid up-to-date, otherwise your O2 Insure policy will lapse and you won't be able to make a claim.

[Anonymous]

how can ya claim within 48 hours re insurance when in queues in excess on 30 mins. No live chat available

unable to report on line

202 number not working for last 48 hours

dreadful customer service O2

[Anonymous]

yep you have to talk to cusotmer services . . . .queies really bad 35 mins later still waitin@

[perksie]

Not much else we can suggest really, I hope they answer soon.

[davethorp]

Sadly O2 customer services are currently very busy on the phone

I can't imagine why.......

[Anonymous]

Mmmm I am on the phone to them now. I got answered in 5 minutes. Are you calling retentions? There is a delay there.

[Anonymous]

When I wanted to pay off my plan and get my PAC I was in a queue for about 30 minutes (I had to hang up after that) as I chose 'Are you thinking of leaving us?'  When I phoned back I selected the option to speak to someone about my account and got straight through.