Solved: problem with bundle

Anonymous · ‎25-05-2017

Hi there

Couple minuers ago i change my tarrif from Big Bundle to normal pay as You go tarrif
then when i check on website again my tarrif , website telling my i got pay as you go tarrif
so i decide to top up my phone for £10 pound becouse i have to pay for bill using mobile service
then when a couple seconds ago when i top up i recived a text messege with telling me i have a new fresh big bundle data for use
i want my £10 pounds back to my o2 pay as you go and delete please this bundle

MI5 · ‎25-05-2017

You have to wait until your anniversary date before the tariff changes or if beyond that, 24 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎25-05-2017

Hi @Anonymous We cant do anything as we are customers like yourself. You need to contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎25-05-2017

You have to wait until your anniversary date before the tariff changes or if beyond that, 24 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎26-05-2017

Hello @Anonymous

Did @Cleoriff and @MI5 advice help you? Please let us know!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

O2

problem with bundle

O2 Travel Inclusive Bolt On says ‘included’ on my ...

Charge to Mobile Fraud

Undelivered SIM Card

Device plan paid in full

O2 calls not working in Australia