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can't use phone after keeping old number

Anonymous
Not applicable

on ‎25-05-2017 17:06

on ‎25-05-2017 17:06

last saturday i filled out the form to keep my old number, now i cant send or receive text messages and I can't receive calls, I can make them though. I got through to live help on this site but it was 30 minutes of run arounds, clean sim, go to settings etc. Then I called up today and got told my number was coming through as the old number and was given the same run around, restart phone, restart network etc. no real help.

 

I can't see anything else I can do other than make a complaint followed by some kind of report to trading standards.

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MI5
Level 94: Supreme
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on ‎25-05-2017 17:24

on ‎25-05-2017 17:24

Call customer service on 202 instead of chat.
You may have a split port which needs escalation.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎25-05-2017 17:30

on ‎25-05-2017 17:30

I did call up

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎25-05-2017 18:54

on ‎25-05-2017 18:54

Call again mate. No one here can do anything only customer service can fix it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to Anonymous

on ‎25-05-2017 21:34

on ‎25-05-2017 21:34

Have you filled in the right form. Keep my number & not swap my sim

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MercedesS
Former Staff
In response to Anonymous
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on ‎26-05-2017 15:57

on ‎26-05-2017 15:57

Hello @Anonymous Did fix it? Don't know Please let us know! 

Thanks @Anonymous and @MI5 for the help! 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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