phone hacked

[Alan83]

my account has been hacked woke up to missed calls and a message saying my security password has changed and my phone has no network signal so i cant call anyone. can i talk to amyone online?

[MI5]

@Alan83 

All contact details here Guide: How to find help & contact O2 

or you could Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Alan83]

i cant find anywhere to talk to someone online their is no live chat and skype link didnt work.

[MI5]

@Alan83 

From a landline

0344 809 0202

[Bambino]

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@Alan83 wrote:

i cant find anywhere to talk to someone online their is no live chat and skype link didnt work.

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@Alan83 The link above is a guide on how to use Skype. Here is a link to download the app for your computer:

https://www.skype.com/en/get-skype/download-skype-for-desktop/

[Alan83]

I tried using Skype and it says the number is offline any other ideas?

[Alan83]

i woke up to missed calls the other day from o2 i called back and got asn automated response of everything is ok call wasnt important.

then i get a text saying "sorry we couldnty process sim swap" and another text saying ive changed my security question and now i have no network signal or 4g, i have not authorised any of this and cant get in contact with o2.

shops are closed (understandably)

on phone i get automated response of to busy and it hangs up

live chat doesnt work says too busy

skype doesnt work

ive emailed they asked for account details, i sent them 4 days ago with no repsonse.

its been 4 days now with no phone does anyone have any ideas??

thanks in advance.

[Cleoriff]

@Alan83 

Unfortunately due to the current crisis O2 are running a reduced service.

You could report it to thefraud team if you think your phone has been hacked

https://www.o2.co.uk/help/safety-and-security/fraud-advice 

[Alan83]

the link just sends me to all the above contact details ive tried.

[Alan83]

the link just sends me to all the above contacts ive tried.