overcharged

[0202]

Hi 02 team, 

my tariff is around 17 pound a month. 

I have been consistently charged 35 a month for a good few months now.

is this is a mistake on your end, and please can i get a refund ASAP? 

Cheers, 

Caitlin 

[Cleoriff]

@0202 

Are you on a Refresh contract?If so there are 2 payments, One for the airtime and one for the device

Guide: How does O2 Refresh work? 

If you have concerns about payment etc, then contact payment management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[0202]

hi! no i paied of my device ages ago.

thanks

[gmarkj]

Did you have a discount covering the minimum period @0202 ?
What is your bill showing the charges are relating to? Do you have an extra like Disney or anything?