ordering a new sim without being able to use phone without a sim

[JLenehan8]

title says it all

I signed up with pay monthy with esim then my phone broke. unfortunatly this means i cant use my old number to access google play because it'll send the unlock code to my old number which i cant access without the o2 app. any suggestions other thn borrowing someone elses phone?

[madasaf1sh]

@JLenehan8 

You have 2 options:

1. Pop to an o2 store with Photo ID and they can issue you a new physical sim for your phone or if you really need on an esim

2. Call Customer Services Guide: How to find help & contact O2 and they will post an esim pack to you.. 

The guide below will help with the esim.

eSIM - How to activate  

[MI5]

@JLenehan8 

That's why we don't recommend an esim for your primary phone.

So much easier to just swap plastic sims as O2 make the esim process too complicated.