o2 returns queston

[Anonymous]

i brought a pay as go phone what i want to return for a refund as i cant get on with it
the address they told me and i asked to confirm this a few times was;

Returns Dept.
PO BOX 88
Leeds
LS88 1XL

now they have just told me on chat it is:

Freepost Zone A (Return)
Exel Logistics
Waindyke Way
Normanton
WF6 1TF

Can someone confirm the correct address? what happenes if its sent to the wrong address

[jonsie · Accepted solution]

Normally speak to customer service and use the adress they tell you. Looks like the chat team have given you the broadband returns address.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28mob...

[Anonymous]

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@jonsie wrote:

Normally speak to customer service and use the adress they tell you. Looks like the chat team have given you the broadband returns address.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28mob...

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News flash, Live Chat give wrong information........again     

[Anonymous]

Never ever ask live chat as that is usually where mishaps start, call cs. Contact information is in contact us at bottom of page

[Anonymous]

Both addresses are used for mobile phone returns, so either one will do, I work for returns and always use the normanton address

[perksie]

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@Anonymous wrote:
Both addresses are used for mobile phone returns, so either one will do, I work for returns and always use the normanton address

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These are the details we struggle with as it's hard to verify this info, so thanks for that.