o2 is a joke

[Onion]

I am trying to get my old number onto my new sim card and o2 couldn't be less helpful. I've tried to call o2 on 202, call wait times are 30 minutes, I've tried the online assistant and they are useless, I've tried twitter and nothing is happening.

Does anyone know how to actually get to speak to someone at o2. I've been a customer for a decade but I am seriously thinking of leaving. They are pathetic.

[Enlli]

Assume you are migrating O2 to O2

Have a look at this guide

You may be able to do it through My O2

Guide: Migration & porting into O2  

[Oxonian]

@Onion 

The customer service at O2 might be pathetic, but it's typical of the standards in the UK mobile 'phone industry.

If you really value customer service, maybe think about Tesco Mobile or Sky, both of whom seem to have better reputations.  

[Onion]

I just can't believe how bad they have been. Ironic that a telecommunications company is so poor in being able to contact them or get any sort of response from them.

[Onion]

Thank you for that but I need o2 to do it. They know what needs to be done but for some reason can't or won't do it.

[MI5]

@Onion 

How to cancel here Guide: Cancelling Your Contract 

[Bambino]

@Onion Have you tried this to see if it works for you?: SIM Swap: a mini guide (incl eSim) - O2 Community