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Anonymous
Posts: 0

o2 chat?

has anyone else been involved in an onlibe help chat with an advisor? i need one to speak to badly as my phone has been cut off and am unsure as to what to do regarding my payment for my bill.
Anonymous
Posts: 0

Re: o2 chat?

just browse the shop pages on the site and a help advisor should pop up. be warned though, the advisors don't have access to your account details, so you may have to call them up directly.
Anonymous
Posts: 0

Re: o2 chat?

The option to chat just pops up on your screen if you've been on the site for a while - it depends on how many advisors are available, but it should be within about 5 minutes of you going on the O2 site normally.
Anonymous
Posts: 0

Re: o2 chat?

Customer service Chat advisors should have access to your account details, it's just the Sales team that don't, so make sure you click 'I am an existing customer' when the option comes up.
Anonymous
Posts: 0

Re: o2 chat?

they have barred my fone and i am unable to ring them. they decide to ring in the times when i am in class also... frigging o2 i am not a happy customer!!!!!
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: o2 chat?

they have barred my fone and i am unable to ring them. they decide to ring in the times when i am in class also... frigging o2 i am not a happy customer!!!!!

I wouldn't imagine O2 are best pleased at the non payment of your account. :womanindifferent:
You posted this first on 28th March and you still haven't paid it!
You can ring from any landline at 5p a minute.
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