Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I’ve run out of ideas - any suggestions?

I won’t bore you all with the details but suffice to say, I have a very valid complaint about how I’ve been treated as a customer and all the errors O2 have made since I upgraded. This has been compounded by agents not making records on my account of...

Resolved! My account

I need to pay my bill and get my account back on

Resolved! Pay off remaining tariff go sim only

Looking to pay off remainder of contract and go sim only is the on-line chat no longer available or do I have to call and speak to someone?

Resolved! Change tariff

I want to change to the 250 gig tariff and want to pay for grindtmr but my phone ain’t letting me pay Which I’d frustrating

Resolved! O2 Switch Up Question

I have O2 Switch Up but just wanted to check with something as can't find anything in the FAQ. When do they check whether you can get a new device? As I am aware its basically just taking out a new contract and my credit record isn't perfect by any m...

Resolved! You International Travel Bolt-on is total rubbish - no data availability in either Japan or Taiwan

I'm coming to the end of a fornight in Japan and Taiwan. In good time, I requested a bold-on. I have a Pay Monthly contract. Well when I got to Japan the iPhone 11 was completley incapable of receiving data. Same now 10 days later in Taiwan. In both ...

Switch up

can someone clarify if a new credit check is carried out if I switch up to new device, some advisers are saying yes others are saying there will not be a credit check, do not want to go instore and start process and end up being declined due to poor ...

Resolved! Sim replacement

Hi I need a new sim an it’s asking me to receive a code and I can’t as I don’t have the sim

Resolved! Rogue charges against mobile number

Just got my monthly bill - with new increase. That’s bad enough but I have rogue charges against some mobile numbers. One of them is a known contact but with the ‘0’ missing from the stored number. Anyone else got this problem? We have checked agains...

Resolved! I have received a suspicious email from O2

I signed up to O2 in January for a monthly SIM only plan for the new iPhone I had bought. I have just received an email from O2 stating "That new phone you ordered is being set up right now. And we've added all your confirmation documents to your My ...

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