Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone billing

My son has a phone on a monthly contract that my ex husband took out for him when we were married. It’s all in my exes name and he pays the bill. Ex husband has moved and says that because our son lives with me I need to take over the ownership of th...

Call Forwarding set to 3 different numbers (unrecognisable numbers)

When I set up my phone to text alert and go into the call forward settings. I've seen three different numbers that I don't recognise that may belong to O2 text alert/voicemail services. Always Forward - OffWhen Busy - +4478020...6When unanswered - +4...

Resolved! Reporting fraud

I have a 02 pay monthly contract for many years. In February 2023 I got a letter from o2 saying that I was behind on payments on a new account. I rang straightaway to say I knew nothing about the new account and that it was fraud. I was told it would...

Resolved! My O2 bill increases

Can someone explain why I entered a 12 month agreement for a fixed price back in December and since then you've increased my bill twice? Surely this is a breach of the contract which was agreed for 12 months...

Resolved! Phone Frozen. Needs Repair

My phone is completely frozen. And it needs to be sent for repairs. Help!!

Resolved! Why can't I sign into my account?

I need to sign into my account to see the billing information as I am being charged for a service I do not have.I was with Virgin and wanted to switch over to O2 but the charge was too much and I stayed with Virgin until the automatic switch over to ...

Resolved! Still waiting for new phone

Hi I'm still waiting for an email to say my phone has been dispatched.They said its out of stock once I had put the order through.How long am I going to wait for new stock.Its alway been next day on any phone I've had with virgin.I have been changed ...

Resolved! lost my phone and sim card

How do i order a new sim and stop the current on?

Resolved! end my contract

I need to end my O2 contract as I no longer need it.

Resolved! account

This account is NOT mine, set up by you, and confirmed by YOUR customer services as a mistake made by YOU. Please do not send me a bill for a service (personal details removed) that I did NOT authorise, Kindest regards Mr M C Yandell.

O2

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