Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 22018 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 211321 Views
  • 2 replies
  • 2 kudos

Resolved! Fraudulent activity - customer services won't help

Someone has set up 4 accounts using my address, and not paid their bills. I now keep receiving letters from o2 requesting payment and threatening further action, despite having told o2 customer services numerous times that this person has never lived...

Resolved! Refund

I have applied for my refund after returning my device at the o2 store. I have tapped my card against the card machine but I have not gotten my refund yet its been a couple of hours. is this delay normal?

pixel by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Resolved! unauthorised charges for premium service

helloI have just noticed that my o2 mobile bill has been around the double it should be for past three months, possibly longer. I had not been monitoring my account. After sometime googling around I have discovered some premium txt service number pro...

surjit by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I've just upgraded my phone data to unlimited as I have run out but it's not available until my next bill date. Does anybody know if O2 can switch it on straight away as I'm lost without the internet Thanks

Beryl3720 by Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

I need extra time to pay my bill  

Resolved! Cancelling order

hello, would you be able to tell me if my current order has been cancelled?