I have been on Text & Web using and iPhone4 for about a year. I regularly use a BT openzone spot near work and wifi at home. T&C state it includes "unlimited UK wifi" and that and amend to my disadvantage will be notified to me...
Last week the Openzone near work requested I log in again, which happens occasionally. I went through the process Settings>Wifi>BT Openzone which triggers teh www.btopenzone site
I then select Login with my UK mobile provider, select o2, enter my number and Go. Last week I get the error "O2 wi-fi Authorisation error, Internal system error, Please try again". Trying again does not work.
So I proceeded to https://www.o2.co.uk/apps/help/help?qid=29&q1=26 to request a wifi reset. On Thursday this worked and I was able to use wifi again
On Friday it asked me to login again ... same error .. tried the form ... didnt' work
So I open a "chat", and am told there is a problem with a settign on my accoutn and to wait an hour and it will be fixed ... now, that sounds very much like the same hour it takes to reset the MAC using the form above, but ok ...
So a while later, not working...unsurprisingly the original chat has been closed. So I open a new chat with "Abuzar" who pays no attention to any of the above and proceeds to send me an email telling me the "one time authentication steps", for openzone and The Cloud, which is interesting as o2 not longer works with The Cloud, them having replaced it with o2 wifi ... but more on that later ...
I ask to be put on with someone who knows a bit more that Abuzar, and he leaves teh caht ... and nothign happens ... I give up for Friday
On Monday, still not able to login, so I call customer services, guy runs straight thru pin code authentication, looks at the account, no notes from last week ... I detail the issue, he goes off to speak to the data team, and returns and says there is a problem and to wait an hour ... erm ...
Somethime later, still no service
I call customer services again and speak to a "Simon", has a look, authenticates me, checks some stuff, puts me on hold ... for so long, the system recycles me, I ask the person who picks me up to put me back to teh person I had been speaking to, but that seems impossible ... "all I have is the intials" ... after a bit of talkign I get an assuarance the guy will send Simon and email and have him call me back ... I wait ....
So testerday I call customer services and speak to the ever helpful "shaz", who has no other id(I asked before getting started) who doesn't authenticate me, and proceeds to tell me thatsince Feb o2 no longer work with BT Openzone, I can only get wifi through o2 wifi hotspots ... I ask here if she can point me to this announcement on the web or in the press ... I tell her that no one over the last 5 days has told me that ... I get nowhere ... I ask for a PAC code ... then she authenticates me .... hello?
Teh only preson who seemed able to do their job was the PAC team, so here I am...o2Admins, you have 10 days to fix my wifi, or I'm off ...
