o2 Refresh

[Anonymous]

Hi,

How do I enter o2 refresh, I was told when I purchased my phone from the carphone warehouse I was already on o2 refresh yet 5 months into my contract I don't think I am. I was wondering does anyone know how to work out if you are on o2 refresh are not, as I want to get a new phone I have s6 edge but want iphone 6s plus yet I can't seem to see any options and I don't see a split in the bills I just see upgrade option which is £624 which is a lot of money and I think this is to end my full contract not just my phone.

Can anyone help?

[Bambino]

What is the point in starting a new thread, and asking the same question a week after you were given the same answer?

[jonsie]

Five months in and you are stuck into a further 19 months. Your only option would be to sell the phone and buy the iphone, use your current contract sim in the iphone until the contract has run it's minimum term.

[MI5]

CPW have never been able to sell refresh contracts.
If you have proof that they told you this you need to challenge them with it.
This isn't anything o2 can help you with unfortunately.