hi all, been using an iphone 6 for a good few years, upgraded in an o2 store on sunday to an iphone 13. the guy gave us new 5g sim with the phone. before we had arrived home from the store the old sim card was displaying no service. put the new sim in the phone and that displayed no service, its ok, it can take up to 24 hours . monday morning still nothing so went back to the store and the guy in the shop put another sim in and said he would sort it while we wait. then again told it could take up to 24 hours. tuesday evening still nothing so i rang o2 customer services, was told after around 45 minutes that the old sim was active and to put that back in, not listening to me saying there is no service on that either, told me it would work after an hour or two with a reboot but will send me another new sim in the post, so here we are on wedensday with both sims i have displaying no service. any ideas?
i was told i need to use the old sim in first to do a sim swap, how do you do it with no service when the new one turns up in few days, sorry for the long post, but when the new one turns up it will be nearly a week without service or will it work straight away
