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Level 1: Joiner
Posts: 1
Registered: ‎02-12-2019
Accepted Solution

new phone, sim only deal

why is my new phone only sending text messages and not I mesages please

Posts: 109,085
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: new phone, sim only deal


Goto Settings >Phone >My Number and type in the correct number for the sim you are using, then go to Settings >Messages and check the send and receive setting shows the correct number that you have just entered. You may see it saying "activating", if so, just wait for it to activate and then restart your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,309
Registered: ‎18-02-2016

Re: new phone, sim only deal

Hey @nontechy did the above advice work for you or do you still need some help with this? 

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