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new phone same number

phoneswitch
Level 1: Joiner
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Trying to keep the same number as I switch from Three to O2 and having trouble as the O2 site says my number is already taken. 

How do I resolve this?

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Anonymous
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Hi @phoneswitch sounds like the port has gone wrong somewhere. You may need to contact Three & see what they say. In the meantime check this guide out 

 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

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Anonymous
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Hi @phoneswitch sounds like the port has gone wrong somewhere. You may need to contact Three & see what they say. In the meantime check this guide out 

 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

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phoneswitch
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Thanks!

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MI5
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Call O2 customer services first and give them your PAC from Three. Ask them to check in case you are filling the form out wrong.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Your welcome @phoneswitch & welcome to the forum 

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jonsie
Level 94: Supreme
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It could be that you have made more than one attempt and that the submission went through first time?

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Marjo
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How is it going with this @phoneswitch, did you manage to sort this out in the end? slight_smile

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