Solved: new phone same number

phoneswitch · ‎24-04-2018

Trying to keep the same number as I switch from Three to O2 and having trouble as the O2 site says my number is already taken.

How do I resolve this?

Anonymous · ‎24-04-2018

Hi @phoneswitch sounds like the port has gone wrong somewhere. You may need to contact Three & see what they say. In the meantime check this guide out

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

View solution in original post

Anonymous · ‎24-04-2018

Hi @phoneswitch sounds like the port has gone wrong somewhere. You may need to contact Three & see what they say. In the meantime check this guide out

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

phoneswitch · ‎24-04-2018

Thanks!

MI5 · ‎24-04-2018

Call O2 customer services first and give them your PAC from Three. Ask them to check in case you are filling the form out wrong.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-04-2018

Your welcome @phoneswitch & welcome to the forum

jonsie · ‎24-04-2018

It could be that you have made more than one attempt and that the submission went through first time?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎27-04-2018

How is it going with this @phoneswitch, did you manage to sort this out in the end?

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