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[Anonymous]

hi  have just placed a order for a new monthly contract on my confirmation email that I have recieved there is a link to follow my order but when I try to do this it asks what my phone number is which I havent recieved yet, so how do i go about checking on the status on my order??

[adamtemp64]

You normally get several emails during the course of the order process it may be you have not had them all yet

[MI5]

You can always call customer service http://www.o2.co.uk/contactus

[Cleoriff · Accepted solution]

Info on order tracking here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[jonsie]

I just hope it isn't out of stock or you could be waiting a while for tracking info but customer service can tell you the status of the order itself. 

[Marjo]

Hi @Anonymous happy Tuesday and welcome to the forum! Did you receive the email with your phone number yet so you could check the order status by any chance? Let us know how you're getting on?