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mahmoodali23
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Hello

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MI5
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@mahmoodali23 

The only possible way would be by calling O2 in the morning from 8.00am or by going in store with ID.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@mahmoodali23 

We can help with none account related issues.

If you need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 10
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mahmoodali23
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I am NHS staff member and planning to get new phone as i lost my Samsung S9 today. Can i apply NHS discount after purchasing the phone.

Need new sim and can i use same number as current one (xxxxxxxxxxxx)

Message 3 of 10
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MI5
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@mahmoodali23 

Yes, you can apply for your discount.

Guide here Guide: O2 Open & Friends and Family discounts - How to sign up 

Report your sim lost to O2 and they will send a new one with your number on it Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 10
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mahmoodali23
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getting thsi notification while proceeding to purchase but i cannot verify the accountCapture.JPG

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mahmoodali23
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is there any other way to verify by adding my other number to account which is xxxxxxxx

 

[mod edit: please do not post phone numbers on the public board. Thanks!]

Message 6 of 10
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MI5
Level 94: Supreme
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Registered:

@mahmoodali23 

The only possible way would be by calling O2 in the morning from 8.00am or by going in store with ID.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
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@mahmoodali23 This is a public forum. You've now given both your numbers to the world. Use the arrow dropdown and click on Edit Reply to remove the numbers.

Flagged to moderators as well as I see it's too late for the OP to edit.

I DO NOT WORK FOR O2



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Geoff45
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I am able to connect to different wifi hubs but recieve no signal. It also says that I am connected to 4G network but again my phone no longer gets any internet connection

 

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Geoff45
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I reset my network details, reset the phone a few times. All to no help

Message 10 of 10
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