need assistance

[mahmoodali23]

Hello

[MI5]

@mahmoodali23 

We can help with none account related issues.

If you need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[mahmoodali23]

I am NHS staff member and planning to get new phone as i lost my Samsung S9 today. Can i apply NHS discount after purchasing the phone.

Need new sim and can i use same number as current one (xxxxxxxxxxxx)

[MI5]

@mahmoodali23 

Yes, you can apply for your discount.

Guide here Guide: O2 Open & Friends and Family discounts - How to sign up 

Report your sim lost to O2 and they will send a new one with your number on it Guide: Lost or Stolen O2 Device? - How to Report it 

[mahmoodali23]

getting thsi notification while proceeding to purchase but i cannot verify the account

[mahmoodali23]

is there any other way to verify by adding my other number to account which is xxxxxxxx

[mod edit: please do not post phone numbers on the public board. Thanks!]

[MI5 · Accepted solution]

@mahmoodali23 

The only possible way would be by calling O2 in the morning from 8.00am or by going in store with ID.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Bambino]

@mahmoodali23 This is a public forum. You've now given both your numbers to the world. Use the arrow dropdown and click on Edit Reply to remove the numbers.

Flagged to moderators as well as I see it's too late for the OP to edit.

[Geoff45]

I am able to connect to different wifi hubs but recieve no signal. It also says that I am connected to 4G network but again my phone no longer gets any internet connection

[Geoff45]

I reset my network details, reset the phone a few times. All to no help