Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling monthly contract

My husband and I have separate phones on a monthly contract. However my husband now has dementia and has also lost his phone. How can I cancel his monthly contract whilst keeping my own one?

Resolved! 5g SIM in a 4g phone?

This is probably a bit obvious, but, I was looking to get a new contract on the Unlimited data tariff but it states 'in the description' that I would need a 5g phone. Is this accurate? Would a 5g SIM not be backward compatible with a 4g phone? Obviou...

Resolved! New to O2 "what a mistake"

Since my boyfriend joined O2 yesterday Morning his mobile has simply not worked. He was assured at the time of purchasing a new contract with his chosen new supplier O2 that all would be up and running within 24 hours, he sill has no use...We have tr...

Resolved! Cut off

my services have been stopped due to an outstanding bill and all calls diverted, i am trying to call the payment team but cant due to this, there used to be a live chat that you can request to be reconnected to call but doesnt seem to exist now

Resolved! Using iPhone in Spain

Can anyone tell me what charges are for receiving and making calls/texts. I’m on a tariff that gives limitless calls and text

Resolved! Changing network

Hi I think I’m going to change network is possible for my contract to be cancelled at the moment

Resolved! Disney+ subscription not working

I changed my contract with O2 back in July and had a 6 month free extra of disney+ included. I activated this when the email came through and all looked ok, now I've gone to log in and use it and it just says 'it seems like you're not subscribed, ren...