Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Port my old number

Hi,I've received my new phone which is on an o2 contract. I've followed the steps to port my old number from o2 to new o2 but I'm clueless as to when the swap I'll take place. I gave my PAC code when processing order and payment and I've tried the st...

Age confirmation

"You've got to be over 18 for this website."Probably the most annoying "security feature". Why don't you just check/confirm it by looking at my profile ? Regards,Matt

Can't activate Disney plus add on

I am unable to activate the disney plus add on. When I go on to my o2 it says I need to click to activate, however, this then brings me to an error page.

Resolved! End contract

Hi I have a contract due to end how do I cancel it

Resolved! I have 3.99gb of data but no Internet!!

The app and account page both agree that I have 3.99Gb of data left. Yet I had a text this morning saying I had run out of data and ever since I have no Internet over 4G. Very frustrating!! Have switched phone off for 10 mins and on again to no avail...

Resolved! Payment date change

I am currently paying my monthly bill on the 25th of each month and I would like to find out how I could change that date to make it sooner if possible

Resolved! No data left

Good afternoon I have run out of date for the month and have no internet when I’m out,can I get more please?

Resolved! Sim only deals - my current deal is no competitive.

I can get 15GB for £8 pcm from Vodafone. Currently paying double that with you. I would like 26GB but should not be paying more than £20 pcm.

Resolved! Number transfer- lost service

Hi, Have had nightmare trying to firstly get esim activated and even though PAC was on application, have had to keep pushing to get a number port. That was scheduled yesterday and old SIM lost service in the morning, as expected, but O2 sim lost serv...

Resolved! Online Order Never received or refunded

I placed my order online and paid the £30 upfront on the 3rd September 21. I was told it would be ready to collect the following day but is wasn’t. After going to the store for 5 days in a row to collect my new phone, it never arrived nor was it show...

O2

Forum Posts