Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Open Log in Issue

I received an email from O2 Open stating they couldn’t clearly read my payslip properly and to upload it again. When I now log in to O2 Open, the page says “Oops, sorry there was a problem”. I can see from the top of the page I’m logged in, but the w...

Resolved! Looking to set up a payment plan

I'm looking to set up a payment plan to pay off 1 of my existing bills

Resolved! change a bank account

Hi I whant to change payment, bank for my wife please

Resolved! Priority with dongle and no phone

I have 3 O2 sims in dongles and 3G routers. None of them are in phones. I would like to use O2 priority but to log in, you need to get a code sent to the registered mobile number. Because none of the sims are in phones, I can't get these codes. Is th...

Resolved! Will the Disney+ £2 discount be automatically added after free trial ends?

My free Disney plus trial is coming to an end, I have had contradicting answers when contacting o2 so has anyone kept this after the trial and had the £2 discount automatically added or will I need to cancel and re add once removed?Thanks

Resolved! Credit File Referral

Good eveningIt’s going to 2 weeks that I’ve been trying to facilitate a response from the credit referrals team and desperately need this error rectified, otherwise I run the risk of losing the contract phone I purchased.Does anyone know a number for...

Resolved! How do I cancel an order for Apple Watch 7

By the time I get my apple watch 7 stainless steel the Apple Watch 8 will be out … I may as well cancel and wait 10 months … strangely I can’t contact o2 …. Why is that

Resolved! Swapping Sim

Hi I'm looking to cancel my daughters o2 pay monthly contract set up by my husband to a new contract set up by myself (I have the better deal offers). Does my husband need to end the contract he has set up for her before I can give her the new sim? W...

Resolved! Moving Providers

I am currently on O2 but am looking at getting a new phone from a 3rd party website with a contract still through O2 would i be able to move my number across to the new phone? thanks

Resolved! Order details

I ordered the iPhone 13 pro max and I paid the upfront, but after that nothing! No emails or anything! What’s going on!?

O2

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