Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Removing an ex and his phone from my account

I'm in an awkward position whereby I have extracted myself from a toxic relationship but I still have my ex partners phone on my account. It says the contract doesn't end until 2023 but I need to cut all ties, including being released from paying his...

Resolved! New contract

Placed a order on the 24th last month and the only email received was “order received and is in full steam ahead” ever since then I’ve been checking my emails and nothing. Can’t even go to myO2 page to see it.

Out of stock upgrade

Hi,I have just upgraded my phone via the O2 website- iPhone 12 pro max. I received confirmation of this and then received an email to say my phone is out of stock and that they have ordered one from the supplier. How long will it take for my phone to...

Resolved! Delay due to stock

Dear Sirs. I recently upgraded my phone. At the time of doing so the indication on the O2 website was that the phone was on stock and available immediately. It was o my on completing my order that I received an email informing me of their stock issue...

Resolved! slow down load when using hotspot

My Hospot down load speed is very slow 3.5mbs on Samsung J5 2016. O2 claim 18mps but i can never get it

Resolved! Galaxy watch 4

My new galaxy watch 4 is coming today but has a different number to my samsung fold. Did I make a mistake when I ordered it or can you sync the numbers together. I assume to work properly it should have the same number as my phone? Soory if this is a...

Upgrade iPad pro

Hi last Thursday I upgraded to iPad Pro 11 2021 5G 512GB on my pay monthly contract and selected click and collect as it said I could collect In mins at my local o2 store at Stratford Westfield. I received a confirmation email that order has been rec...

Resolved! My bills seem very high and there are extra charges which have been automatically paid by my bank

I have noticed my bills have been verry high and last months was 90 pounds ish which is a lot of money and i haven't been purchasing anything so please help

Resolved! No phone received- and account shows nothing?

I recently ordered a new iphone, and pay monthly account from O2. On the 20th August I received an email which said: "Thanks for your order - it's now full steam ahead at our end." since then, I've heard nothing. Logging in to "My O2" is a real strug...

Resolved! Delivery

How do I speak to someone to find out where my SIM is after 2 weeks waiting.

O2

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