Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Order

Hi. I ordered a sim it says I should of got a free gift but wasn’t able to choose one? Do I still get one

Resolved! New phone

I have a new phone and new sim but keeoing my number, ive had thebphone 24hrs and my old phone and sim is deactivated but my new one is still shiwinh emergency services only.Ive turned the new phone on and off many times but ni luck, laslo been on 02...

Sim3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Tinny calls

I’ve just received my iPhone 7 but wen I ring Simone it’s sounds very tinny anyone else had same problem

Sarah1932 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! 0344 numbers

Is this a premium num or part of my allowance

O2 Returns Team

I'm a little bit concerned about O2's returns process and team that deals with Returned handsets. I returned a device a while ago I requested a cancellation back in early August when I recieved a shiny new device of the Samsung Galaxy S10 5G. I then ...

Resolved! Data issues

Is anyone else having data problems? I have had no data for two days and I have done all the troubleshooting suggestions and still nothing.

WendyWoo by Level 2: Apprentice
  • 16 replies
  • 0 kudos

Resolved! Contract cancellation within 14 days of starting the contract

I have made a terrible mistake when ordering an iPad. I debated at first what size to get and I settled on 256gb. Somehow between choosing the storage size and the tariff the website changed my iPad storage to 64gb. I didn’t notice it had done that a...

Kadaj22 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Porting issue.

I've recently joined o2 fron Vodafone and have had my number transferred over. The transfer took quite a while however it was successful this morning, I have since lost service and it says that the SIM is not registered/connected. Can only use my pho...

Jworth by Level 1: Joiner
  • 5 replies
  • 0 kudos