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Anonymous
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my pay monthly phone has been stolen do i still have to pay for it?

so my contracts 24months long ,im about my 3 month in , and my phone has been lost/stolen , i wont be buying a new phone , for this contract for i dont know what to do , should i refuse to pay or what thanks Smiley Happy
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Posts: 81,071
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Registered: ‎04-01-2009

Re: my pay monthly phone has been stolen do i still have to pay for it?

You are kidding, right??

 

Whether you decide to buy another phone or not, you are legally bound to pay for the remainder of the length of the contract. This can be done simply by paying the monthly tariff as normal oy paying the lump sum ie. number of months remaining multiplied by your monthly tariff.

 

Do not cancel the direct debit or any other method you pay by.

 

All that will happen is that the debt will be passed on a collection agency and will be recorded on your credit file. This will affect you for years to come and you won't be able to get credit such as mortgages anywhere.

 

Do you have insurance? Sometimes a home policy or a bank account insures single personal items.

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Posts: 27,019
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Registered: ‎29-07-2008

Re: my pay monthly phone has been stolen do i still have to pay for it?

[ Edited ]

Excellent answer from jonsie, you can easily pick up a cheap handset and get O2 to send you a replacement sim, the handset you lost is not part of the contract, and the fact you've lost it does not affect your contract which still must be paid for.

 

Refusal to pay will be very painful, for you!

 

I'm surprised you're even asking this question, do you fully understand what "contract" means?

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Level 68: Extraordinaire
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Registered: ‎31-03-2010

Re: my pay monthly phone has been stolen do i still have to pay for it?

[ Edited ]
You must also make sure that you have reported the loss/theft to both the police and to O2. If you haven't, you will be responsible for the charges incurred by whoever found/stole your phone which could be considerable. This isn't something that you can just walk away from because you don't have your phone any more. I also have a sneaking suspicion that there's more to the OP's post than meets the eye. Take a look at his post in this thread: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/new-phone-delivery/td-p/249327

I DO NOT WORK FOR O2



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Posts: 81,071
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Registered: ‎04-01-2009

Re: my pay monthly phone has been stolen do i still have to pay for it?

Good spot! The OP is either very naive or trying to be too clever for their own good.

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Anonymous
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Re: my pay monthly phone has been stolen do i still have to pay for it?

so if i dont like my phone im now sneaky , go be a detective somewhere else :L
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Registered: ‎29-07-2008

Re: my pay monthly phone has been stolen do i still have to pay for it?

That isn't what was written, but you do get 14 days to change your mind if you don't like it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Registered: ‎04-01-2009

Re: my pay monthly phone has been stolen do i still have to pay for it?

You have 3 different posts in 3 threads.

1. You had the phone delivered but don't like it

2. You had the phone stolen

3. How can you get out of your contract without charges?

 

Don't know what to read into all that.

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Anonymous
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Re: my pay monthly phone has been stolen do i still have to pay for it?

so wheres this post about me having my phone delivered , my phone was delivered 3-4 months ago and ive been on this website 2-3 days , so haha no , i made a comment i didnt like the phone its my choice if i dont like the phone
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Anonymous
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Re: my pay monthly phone has been stolen do i still have to pay for it?


@jonsie wrote:

You have 3 different posts in 3 threads.

1. You had the phone delivered but don't like it

2. You had the phone stolen

3. How can you get out of your contract without charges?

 

Don't know what to read into all that.


also i mentioned in both posts my phone was stolen want the CRN do you ?