Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAYG topup???

I was wondering if someone can help me. Having left O2 I transferred my number to a PAYG sim. I would like to topup and keep it as a spare without having to topup every month. I've looked on o2's website and all those payg tarrifs are confusing!! Wha...

Resolved! 3G internet problems after new sim

Hi. I changed my sim via O2 as my contract finished so now I'm on a one month contract but since then I can't get internet although phone shows 3G. Any ideas

Resolved! o2 contract rejected not happy

I was in debt with o2 and it got sold off to lowell - i paid it all but it is still coming up with a default on my credit file regardless of me paying it all off they said it could take up to 50 days. I applied a few weeks ago- and o2 accepted me and...

Blocking port number 35960?

Hi GuysI'm looking for confirmation that the port number 35960 is not blocked using O2 sim cards? Thanks Steven Davies

Resolved! Balance read out before each call

Before each call I place, a lady says "This is a free call, your balance is low". The live chat with O2 was extremely unuseful and I intend taking this issue further. I have a 4G Pay & Go Go Go sim card and have to top up by £15 each month for minute...

Resolved! Changing tariff

I'm trying to change from the 'no allowance' PAYG default on my phone to one of the Simplicity tariffs but when I get part way through the process it says my new tariff will apply from 4 Feb 2034! Please help me to sort this. Thanks

Resolved! PAYG: Changing Web Bolt on

I want to remove the Web Daily bolt on from my SIM and replace it with one of the monthly web bolt ons however, no matter where I look I can't find any method of cancelling the Web Daily bolt on. At first I thought web daily would be removed automati...

Resolved! o2 Rip Off Customers By Taking Higher Payments from Bank Account.

Has anyone else found this to be the case: I recently had a tariff of just over £37 per month. Not using all of my allowance I have just changed to a 'simplicity' tariff of just £11 per month. I changed contracts on the 15th March- this being the sam...

Resolved! Did a SIM swap due to periodic "No Service" ..now not getting SMS :/

As per the title, did a SIM swap (iPhone 5s) to another nano SIM on Friday. However I've noticed that I'm having problems getting SMS messages with this new one. I know I'm missing messages as they appear in Tu Go. It's been 4 days now with this new ...

Resolved! Upgrading from blackberry to sony experia Z1 compact

Hi, i've just received my upgraded phone but the sim does'nt work. What can i do? Stu

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