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Anonymous
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Accepted Solution

my o2 app

been working fine until today when it wouldnt let me access it after entering the pin, havent changed it but it said incorrect pin, then goes to enter username and password, couldnt remember them so changed both, can log in to 02 as usual but when i enter it through the myo2 app it says the username is not associated with any mobile account so it wont let me log in,

then all it does is send you to a screen to change username and passwordCat Mad

cant find anywere on what to do,

any ideas please?

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Posts: 80,692
Topics: 574
Solutions: 3,896
Registered: ‎04-01-2009

Re: my o2 app

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Anonymous
Posts: 0

Re: my o2 app

already done it 3 times, have switched the phone on and off 2 times as well,

it just wont let me log in to the app, logs in ok on the website but when i do it says there is no pay monthly account associated with that username

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Anonymous
Posts: 0

Re: my o2 app

You would be best getting in touch with customer service
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Posts: 80,692
Topics: 574
Solutions: 3,896
Registered: ‎04-01-2009

Re: my o2 app

I'm afraid only O2 can resolve this for you. Call customer service to check the account has been set up correctly.