moving from other network to O2 when i have a PAC code

[shreyashid]

i bought a device, got my PAC code from my previous network provider and i understand that i am supposed to call the call centre and register the pac code to O2 to complete the process. 

I have been trying to call O2 since morning but they WOULD NOT connect me to the representative. There was 15 minutes of verifications from the machine which ended in incomprehensible questions and i canot register my old number . How can i do it . 

[Cleoriff · Accepted solution]

Hi @shreyashid

Follow this advice.

If you are porting from another Network Mobile Operator to the O2 Network.

Porting your mobile telephone number to the O2 Network is straight forward. 

1. Ask for a PAC Code from your current Mobile Network Operator and then contact the O2 customer service contact us and they will take care of the rest.
2. Your current Mobile service provider will let you know whether you have fulfilled any contractual agreement you may have with them.
3. If you are bringing your own handset with you then ensure it is unlocked to accept all network sim cards.
   If your handset is locked to your current network then you will need to follow their process to request the unlocking process of your phone.
4. O2 will send you a text message on the day of the transfer to keep you up to date with things. 

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

You will have to keep perservering with Customer services. Or you could use live chat (Though speaking to someone is far better)

[MI5]

How to keep your number online forms here so no need to call.
Note this won’t be started now before Monday.
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[EmilieT]

Hi @shreyashid, and welcome to the forum  Have you made some progress with this since you last psoted? Hopefully the advice from @Cleoriff and @MI5 helped you get this sorted, but please let us know if you need any further help