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mobile telephone bill

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Anonymous
Not applicable

on ‎10-04-2017 15:59

on ‎10-04-2017 15:59

I BOUGHT A PHONE FOR MY GRANDAUGHTER WHO LIVES IN SPAIN.MY LAST 2 BILLS HAVE BEEN FOR 88.00 AND 105.00.MY GRANDAUGHTER CANNOT FIND OUT WHY THIS HAS HAPPENED.PLEASE CAN YOU HELP ME AS I CANNOT AFFORD THIS AMOUNT.

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MI5
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on ‎10-04-2017 16:20

on ‎10-04-2017 16:20

If she's in Spain she will be paying roaming charges unless Tugo is used over wifi.
You cannot use the uk allowances in Spain I'm afraid unless with Tugo.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151735 Posts
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Registered:

on ‎10-04-2017 16:20

on ‎10-04-2017 16:20

If she's in Spain she will be paying roaming charges unless Tugo is used over wifi.
You cannot use the uk allowances in Spain I'm afraid unless with Tugo.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎10-04-2017 18:15

on ‎10-04-2017 18:15

Stupid question, but why didn't you buy a Spanish Sim, and use whatsapp or skype to call?

 

I would call CS, but the handset was used and you agreed to the T&C's so i doubt they will take the charges away, but i have a feeling they will remove International Roaming from the account. Bear in mind you will still have to pay the monthly charges if they do this.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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