loyalty team upgrade

[Anonymous]

Hello,

 I have had calls recently from the O2 loyalty team saying they can waver any upfront costs and a better deal for my upgrade but i couldnt decide on a phone. I have now decided what phone i would like but i cant find a way to get through to the O2 loyalty team to process my upgrade as through the normal upgrade process i will have to pay upfront cost for the phone i want. Is there any way i can get in contact with the loyalty team directly?

[Anonymous]

Hi

It may have been a cold call from a trusted party that O2 shares your info with too.

You can call O2 via 202 and ask to speak to the retention team or look in your myo2 or pop into a high street store.

[MI5]

I've never heard of a "loyalty team" so I would be wary that the call actually came from O2.
You can call 202 and ask for the retentions dept which will have the best offers available, esp if you tell them you are planning of leaving....

[Anonymous]

@Anonymous It's all in the wording, Were they calling on behalf of O2 or from O2?

If it was O2, just ring 202 and choose the option for upgrades and tell them you want to accept the offer, if it is still valid, they do keep on changing. If it was an O2 offer they will have a record of it.

Hope this helps.

[Cleoriff]

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@MI5 wrote:
I've never heard of a "loyalty team" so I would be wary that the call actually came from O2.
You can call 202 and ask for the retentions dept which will have the best offers available, esp if you tell them you are planning of leaving....

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You know if you are correct and this is another company pretending to be O2....this is really worrying

Lets face it...the name sounds good. Its not as if they are calling themselves a completely different name like Aerial or somesuch...they are saying Loyalty Team

In fairness... I may even have been conned myself with that one.. Very worrying. I wonder how many more may get calls from these....

It may be an idea to ask @Toby  for exact clarification as to whether this 'team' exists...??

[Bambino]

As O2 have scrapped their loyalty policy and now supposedly offer first time and long term customers the same deals, it's hard to fathom that they would set up a 'Loyalty Team'. Bogus cold callers, I'd say.

[Anonymous]

Not necessarily ... I know that outbound upgrades were calling customers and I think they maybe still are.

It wouldn't surprise me if they rang you...unfortunately there is no way of knowing without u ringing upgrades.

[viridis]

I've been contacted before by upgrades offering deals to existing customers, they may have said the deals were for loyalty in choosing to upgrade. I was waiting for a particular handset so missed out. But was genuine o2.

[jonsie]

I've only ever had calls from untrusted partners so I would only ever upgrade instore or by calling O2. Too many unscrupulous companies out there taking people for mugs!

[MI5]

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@Anonymous wrote:

Not necessarily ... I know that outbound upgrades were calling customers and I think they maybe still are.

It wouldn't surprise me if they rang you...unfortunately there is no way of knowing without u ringing upgrades.

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@Anonymous is there anything a customer can ask these callers to verify if they are actually O2?