loyalty team upgrade

[Anonymous]

Hello,

 I have had calls recently from the O2 loyalty team saying they can waver any upfront costs and a better deal for my upgrade but i couldnt decide on a phone. I have now decided what phone i would like but i cant find a way to get through to the O2 loyalty team to process my upgrade as through the normal upgrade process i will have to pay upfront cost for the phone i want. Is there any way i can get in contact with the loyalty team directly?

[jonsie]

It could be O2 or it could be a 'trusted partner' in which case you need to be very careful. Best thing to do is to get a number to call them and then put it on here or Google it. If you hear the word Aerial, give them no details and agree to nothing!

[MI5]

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@Anonymous wrote:

Is this a scam? 

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Most likely, yes.

As confirmed already, o2 do not have a loyalty team.