lost phone

[Dougie]

Hello. I have lost my phone IMEI number is [Removed]. Police akcknowlegement number [Removed].

Can you help me replace it please.

Doug

[PhoneChanger · Accepted solution]

Hi @Dougie you're not talking to O2 here, you will need to call them to bar your phone and account, and make any subsequent claims on insurance.

I would advise you remove the IMEI number from this forum too

[Anonymous]

@Dougie @You need to follow the help guide here Guide: Lost or Stolen O2 Device? - How to Report it 

[Cleoriff]

@Dougie 

Remember you MUST report the loss of your phone within 24 hrs, otherwise you will be liable for any costs incurred if someone other than you, uses it.