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Level 1: Joiner
Posts: 1
Registered: ‎12-07-2019
Accepted Solution

lost phone

[ Edited ]

Hello. I have lost my phone IMEI number is [Removed]. Police akcknowlegement number [Removed].

 

Can you help me replace it please.

Doug

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Level 28: Ingenious
Posts: 1,194
Registered: ‎02-07-2013

Re: lost phone

Hi @Dougie you're not talking to O2 here, you will need to call them to bar your phone and account, and make any subsequent claims on insurance.

I would advise you remove the IMEI number from this forum too
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Anonymous
Posts: 0

Re: lost phone

@Dougie @You need to follow the help guide here Guide: Lost or Stolen O2 Device? - How to Report it 

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Posts: 84,956
Topics: 716
Registered: ‎14-01-2013

Re: lost phone

@Dougie 

Remember you MUST report the loss of your phone within 24 hrs, otherwise you will be liable for any costs incurred if someone other than you, uses it.

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