lost phone, bad customer service

[Imveryfrustrate]

Lost my phone about 3 days ago, contacted O2 immeidately and made a claim, they told me they would message me within 2 working days. Its been almost 3 and i havent recieved a reply. I keep being told to call them but I dont have a phone and I also am at work the hours their landline is open. I feel like this a lose lose situation and I am not being heard. When dming them on twitter i was told to call, why set up twitter support if you will just direct customers to the phone when they have lost it. 

[Cleoriff]

@Imveryfrustrate 

If you followed the info in this guide Guide: Lost or Stolen O2 Device? - How to Report it then I can't see why there is any delay. I will tag one of our account advisors to the post and se what help is on offer

@O2Lisaare you able to help @Imveryfrustrate?

[Imveryfrustrate]

I have 100% followed the guide to a lost or stolen device and there is still a delay and unable to contact o2 without calling

[O2Lisa]

Morning all, of course @Cleoriff thanks for the tag 

So sorry to hear this @Imveryfrustrate, I'll message you privately and look in to this for you

[Cleoriff]

Thanks @O2Lisa 

[O2Lisa]

You're welcome @Cleoriff