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GennaroA
Level 1: Joiner
  • 1 Posts
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Registered:

Dear O2,

I yesterday I received an email from you claiming that I should be paying 24£. I was previously told that everything was good and done, and that I should not be caring about anything else.

May I ask you to confirm that I should be paying 24£?

If so, could you please tell me how to pay this amount? I have received a document with a lot of information, but this one is missing.

Sincerely
Gennaro Auricchio ( Agreement number: o2-054486056-001 )

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Bambino
Level 85: Esteemed
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Registered:

@GennaroA This is not O2. This is a customer community.

The email you received may be a scam.

O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

If you still feel unsure about the email speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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Oxonian
Level 32: Blockbuster         
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Registered:

If you confirm @GennaroA that you do owe O2 the money, this will help :-

 

Guide: How to Pay Your Bill (Contract) 

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