Solved: large bill for one phone call

Dannpet · ‎06-10-2021

My monthly bill is usually in the region of £15. I have recently received a bill for £123 for one phone call. I had no idea that this phone call would cost so much and as a pensioner I can't afford to pay it.

MI5 · ‎06-10-2021

@Dannpet

You can try pleading your case with customer services Guide: Coronavirus Community Help and Support

However, generally, you are responsible for the calls you make.

See guide here Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-10-2021

@Dannpet

You can try pleading your case with customer services Guide: Coronavirus Community Help and Support

However, generally, you are responsible for the calls you make.

See guide here Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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