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large bill for one phone call

Dannpet
Level 1: Joiner
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My monthly bill is usually in the region of £15. I have recently received a bill for £123 for one phone call. I had no idea that this phone call would cost so much and as a pensioner I can't afford to pay it. 

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MI5
Level 94: Supreme
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@Dannpet 

You can try pleading your case with customer services Guide: Coronavirus Community Help and Support 

However, generally, you are responsible for the calls you make.

See guide here Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Dannpet 

You can try pleading your case with customer services Guide: Coronavirus Community Help and Support 

However, generally, you are responsible for the calls you make.

See guide here Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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