Solved: Re: lanzarote

phammond53 · ‎30-10-2023

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be prepared this year please.

MI5 · ‎30-10-2023

You can ask to be put through to a UK call centre at anytime you call within opening hours.

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎30-10-2023

Change APN to mobile.o2.co.uk

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎30-10-2023

@phammond53

Before you go, contact O2 and ask them to add the iData bolt on to your account.

After that's been done, reset your network settings and your phone will work fine abroad without changing anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

phammond53 · ‎30-10-2023

Thanks, I have Idata but someone said change to o2

phammond53 · ‎30-10-2023

Thanks but I have another reply saying change to Idata

MI5 · ‎30-10-2023

@phammond53

I'm saying that O2 need to add the iData bolt on to your account.

You will then not need to change your apn.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

phammond53 · ‎30-10-2023

Sorry my APN is set to Idata but another reply says Change APN to mobile.o2.co.uk . I am confused?

MI5 · ‎30-10-2023

@phammond53

BOLT ON.

You need O2 to add the bolt on to your account. You currently do not have it.

Leave your apn alone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

phammond53 · ‎30-10-2023

I tried calling 202 and they don't recognise that bolt on?

MI5 · ‎30-10-2023

Try asking for data for iPhone @phammond53

Customer service is pathetic these days so you'll need to keep trying unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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