Solved: lanzarote - Page 2

phammond53 · ‎30-10-2023

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be prepared this year please.

Oxonian · ‎30-10-2023

@phammond53

Word is that about 8.10am is a good time to call Customer Services. That maximises your chances of getting an advisor in a UK call centre, which tend to have staff with greater experience.

MI5 · ‎30-10-2023

You can ask to be put through to a UK call centre at anytime you call within opening hours.

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

phammond53 · ‎31-10-2023

I have requested Idata bolt on as suggested, Thanks. Hope it works this year, unable to view any changes on my account?

gmarkj · ‎31-10-2023

I don't think you would see any difference @phammond53 - it is something that works "behind the curtain" on o2's systems.

If you get to your destination and it doesn't work, then you can try changing the APN but until then don't worry.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎31-10-2023

With iData enabled there's absolutely no need to change apn.

@phammond53

You will also notice that visual voicemail will work with the correct iData bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

phammond53 · ‎01-11-2023

My I-messages now saying "sending failed" in UK using 4G. They work with wi-fi as they did in Lanzarote.

I called o2 to reverse I-data bolt on , but was told no changes were made to my account.

MI5 · ‎01-11-2023

For fear of constantly repeating myself, you need iData for an iPhone to work correctly.

Get it added and leave it alone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-11-2023

Please don't start new posts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

phammond53 · ‎01-11-2023

I did add I-data yesterday now I have same problem that I had in Lanzarote?

phammond53 · ‎01-11-2023

Problem is worse after adding I-data, not working in uk

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