Solved: keeping my old number

clare · ‎31-07-2018

I have a monthly SIM only contract which is still running. with O2. I have set up a new contract with a new phone on a monthly contract basis for next 24 months and would like to keep my old number but understand that you cannot do that if you are on the same network.

I havent installed the new SIM card into new phone yet or told O2 that i wish to stop the old SIM only contract.

Please help! Just need to know how to go about keeping my old number as really dont want to change it!

Clare

MI5 · ‎31-07-2018

O2 will migrate your old number to the new account but it will end the old one.
If you still have term to run it will cost you to do this.
Call 202 for a full explanation of costs etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-07-2018

O2 will migrate your old number to the new account but it will end the old one.
If you still have term to run it will cost you to do this.
Call 202 for a full explanation of costs etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-07-2018

All you need here....

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Simply call customer service and they will sort it for you. Easy to keep your same number.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎31-07-2018

@clare Whoever told you that you can't keep your number is mistaken. Follow the link provided above by @jonsie

I DO NOT WORK FOR O2

EmilieT · ‎01-08-2018

Hi @clare, and welcome to the forum There's some good info from our members above, please do take a look and let us know if you have any further questions?

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