cancel
Showing results for 
Search instead for 
Did you mean: 

keeping my old number

clare
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have a monthly SIM only contract which is still running. with O2.  I have set up a new contract with a new phone on a monthly contract basis for next 24 months and would like to keep my old number but understand that you cannot do that if you are on the same network.  

I havent installed the new SIM card into new phone yet or told O2 that i wish to stop the old SIM only contract. 

Please help!  Just need to know how to go about keeping my old number as really dont want to change it! 

Clare 

Message 1 of 5
1,867 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
O2 will migrate your old number to the new account but it will end the old one.
If you still have term to run it will cost you to do this.
Call 202 for a full explanation of costs etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
1,864 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
O2 will migrate your old number to the new account but it will end the old one.
If you still have term to run it will cost you to do this.
Call 202 for a full explanation of costs etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
1,865 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 3 of 5
1,864 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:
@clare Whoever told you that you can't keep your number is mistaken. Follow the link provided above by @jonsie

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 5
1,856 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @clare, and welcome to the forum Wave There's some good info from our members above, please do take a look and let us know if you have any further questions? slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
1,743 Views