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on 05-07-2014 05:49
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on 05-07-2014 05:49
I contacted o2 via chat to give them my pac code and told me that the number ill be transfered on the 4th july but that never happened i asked the person i was talking to if there is anything i need to do on the day of the transfer and says you don'y have to do anything. i was wondering if anybody has had this problem
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on 05-07-2014 10:54
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on 05-07-2014 10:54
Definitely speak to customer service and in this case forget the chat option. They are ok for routine enquiries but for number porting you are definitely better talking to them. Contact numbers are in the link at the foot of the page or in my signature.
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05-07-2014 05:55 - edited 05-07-2014 05:56
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05-07-2014 05:55 - edited 05-07-2014 05:56
Maybe contacting O2 Cs just to ensure things are progressing.
http://www.o2.co.uk/contactus
Help link http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number
Here is a help link on PAC Codes.
http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270
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on 05-07-2014 10:49
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on 05-07-2014 10:49
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-07-2014 10:54
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on 05-07-2014 10:54
Definitely speak to customer service and in this case forget the chat option. They are ok for routine enquiries but for number porting you are definitely better talking to them. Contact numbers are in the link at the foot of the page or in my signature.
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on 05-07-2014 16:30
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on 05-07-2014 16:30
Same here.
Got a new contract on Thursday. Phoned O2 in the evening to give my PAC code and all of the lines were busy, so did it over chat......
The guy said it would be done within 2 - 24 hours. Nothing happened, so I called and the lady said he had booked it for Sunday (even though they won't do it on Sunday - it will be carried out on Monday morning).
She said she couldn't understand why he booked it for Sunday when it could have been done that day. AND couldn't change it as a PAC can only be used once.
In her favour, she did credit £10 to my account - there wasn't much else she could do. Definitely worth a quick call.
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on 05-07-2014 16:32
This is why we suggest approaching O2 via phone call.
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on 05-07-2014 16:35
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on 05-07-2014 16:35
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on 05-07-2014 16:35
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on 05-07-2014 16:35
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-07-2014 16:45
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on 05-07-2014 16:45
When you phone o2 via 202, very early on you get a recorded message saying "why not avoid the wait. ..... Just text chat to 8xxxx" for free. So o2 are encouraging people to avoid calling the call centres in favour of chat, directly against the advice we promote on here and despite all the foul ups they make.
People tell us o2 cs is getting worse, can't help but agree when you see the comments and issues. .... 😣
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on 05-07-2014 17:00
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on 05-07-2014 17:00
@Anonymous wrote:
Slightly off topic here so apologies but. ......
When you phone o2 via 202, very early on you get a recorded message saying "why not avoid the wait. ..... Just text chat to 8xxxx" for free. So o2 are encouraging people to avoid calling the call centres in favour of chat, directly against the advice we promote on here and despite all the foul ups they make.
People tell us o2 cs is getting worse, can't help but agree when you see the comments and issues. .... 😣
Couldn't agree more and if the service via chat was up to standard then I would recommend it myself. Sadly we all know that is not the case and account related problems seem to be compounded by chat rather than resolved.
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