insurance claim

[janiece92]

Hello,

I have a damaged o2 handset, i called 202 about an hour ago and was speaking to a man from the incurance team. He told me that i was eligible for a replacement at the cost of £90. He asked me to deactivate my 'find ur phone' app so that he could process my claim. However, due to the damaged handset it cancelled the call and now i am unable to make any calls. 

[janiece92]

My claim number is CLM_2392027

[Bambino · Accepted solution]

@janiece92  This is not O2. This is a customer community. Please see this link: https://www.o2.co.uk/contactus

You can also call customer service from any phone for free on 0800 032 1402

[Foddersin]

Perhaps try and call customer service and explain the situation or try Apple they may be able to assist you with that?

[EmilieT]

Good morning @janiece92, and welcome to the forum 

I'm really sorry to hear about your device, and I was wondering if you had managed to finish setting up the claim since you post yesterday?