I am absolutely infuriated with o2. My pay monthly contract ended at the beginning of September and I changed network to a sim only deal with EE.
I contacted o2 on the 11th of September and requested my iPhone 6 s plus be unlocked. I was assured it would be unlocked within 72 hours. It has now been 17 days. After 2 phonecalls, 1 attempted call (I gave up after 20 minutes of holding as I have a young baby) and 3 live chats, all of which assured me I would have my phone unlocked within 72 hours each time, I still do not have a working phone. It is beyond ridiculous. As I said I have a small baby and need access to a phone in case of emergency.
Am I being penalised for leaving o2? It certainly seems like it. On the last live chat the adviser admitted my request had been rejected previously due to me leaving o2. That is the whole point for getting my phone unlocked. I need to insert an EE sim. I own my phone, o2 do not, so why are they being so difficult? I had fully intended on returning to o2 next year to purchase a new phone but that certainly won’t be happening now. I am at my wits end...
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